Shipping, Exchanges and Returns
Shipping
We work with an external shipping company for the delivery of customer orders.
Estimated delivery time is up to 5 business days from the date the order and payment are approved. In most cases, orders arrive sooner.
However, delivery times also depend on the shipping provider and external circumstances beyond the control of La Wins.
Due to the security situation in Israel, delays in collection, sorting or delivery may occasionally occur. We make every effort to meet delivery times and to update customers in the event of an unusual delay.
Shipping cost is 20 NIS.
Orders above 299 NIS qualify for free shipping.
Product Exchange
Products may be exchanged within 14 days from the date of receipt, provided the item has not been used, damaged, and the original tag remains attached.
Exchanges must be coordinated in advance with customer service via email or the brand's Instagram account.
The item must be returned properly packaged in a sealed bag or box.
Customer details must be included with the return or clearly marked on the package.
Returns are carried out by delivering the item to one of the Crazy Line stores throughout Israel, by prior coordination only.
After the item is received and inspected, the replacement product will be shipped to the customer's address.
Product Returns
Return requests may be made within 14 days from the date of receipt, provided the item has not been used, damaged, and the original tag remains attached.
Returns must be coordinated in advance with customer service.
The item must be returned properly packaged in a sealed bag or box.
Customer details must be included with the return or clearly marked on the package.
Returns are carried out by delivering the item to one of the Crazy Line stores throughout Israel, by prior coordination only.
After the item is received and inspected, a refund will be issued according to the payment method used for the original transaction.
In the event of a defective product or an incorrect item being supplied, please contact customer service as soon as possible so that we may handle the matter promptly.
Custom-Made Products
Custom-made products, including Custom Colors and Custom Prints, are manufactured specifically for the customer.
Therefore, these products cannot be returned, exchanged or cancelled after processing of the order has begun.
When adding a custom-made product to the shopping cart, the customer is required to confirm that they understand the product is manufactured specifically for them and is not eligible for return or exchange.
Contact Information
Email: lawins.equestrian.office@gmail.com
Instagram: @lawins.equestrian